Masks

Testimonials
    a. eBay testimonials
Security Policies
Privacy Policies
Shipping Information
    a. Shipping Method
    b. Orders Processing
    c. Delivery Time
    d. Tracking Your Order
    e. Shipping Costs
    f. Canadian Orders
Payment Options
    a. Credit Cards / PayPal
    b. Checks & Money Orders
    c. Downloadable Items
    d. Buyer Protection Policy
Prices
Stock Availability
Back Orders



TESTIMONIALS - ( Return to top )


…this is the best made and scariest stuff I've ever seen. I'm into horror movies and documentories and things like that and my kids luv em too. I just wanted to wish you the best of luck in selling your items, because you can see the quality and hard work that went behind these pieces. I know one thing for sure, I'd walk into a house and see those larger than life size puppets staring at me ...I'd shit myself...lol...again great work and best of luck...hope u make good business with your things ...their worth every penny.... Val 

…thank you very much for the tips on building and designing a haunted house. The two attached paper are the best resource I have seen yet on constructing a haunted house. I have looked through them both a couple of times and I have learned a lot. In fact, I have changed the set layout of my home haunt based on the info you provided…Bruce 

…I do have a Haunted House. It is a private collection that I open up each year for charity functions. I am in the process of remodeling again. The items purchased will add to my collection…Ron
…I know you have treated me more than fair and I do appreciate all of your efforts for me thanks…I was very surprised by your low prices... I would like to also take the time to thank you for all of your time in emails and tips for me in pursuing my own haunt. Thank you. The information is and will be extremely helpful to me in the hopefully near future…Chad


eBay Testimonials - ( Return to top )

Very Friendly, Very fast and the most lovely Frankenstein mask ever A+++…missfortune*

Great transaction. Good communications…notdamomma

Fast service, great to deal with…tom14925s60

one word...AWESOME! kotaart

Fast Delivery, Great communication. Item as described…streetfreakss454

Good people to do business with!!!....Prompt.....Great Shipping!!!....A+++++++++ dhernbrott

Thank you for a SUPER transaction!!!! wdwmansion

Item as advertised. Good communication and thanks for the quick turnaround!! kbobber

Super Mask Fast delivery A++++ Great E bayer…rdb10

Good Stuff, highly recommended. A + service!!! xdrcft12aw

And those are just a few among the hundreds positive Feedbacks we received.


SECURITY POLICIES - ( Return to top )

Buy with confidence knowing that all credit card transactions use Paypal services. So we cannot store any credit card information as these services don’t share them with sellers. This practice ensures you that you are getting the best online protection against fraudulent transactions and fraudulent businesses.

We do our best to make sure that all billing/shipping information collected during any purchase is kept confidential. As we take your security very personally, we must log into a secure administration site with a username and password to view any customer/sales information. This notice applies to all information collected or submitted on our Web site.

No one from our company will ever contact you to ask for credit card information. If someone contacts you representing themselves as a SpookyHaunting.com employee and asks for credit card information, please Contact Us immediately.

So place your order worry free.


PRIVACY POLICIES - ( Return to top )


We make great efforts to protect ourselves and our visitors. This web site was designed to monitor visitor activity and to alert us to any suspicious or criminal activity. Each visitor is 'tracked' while on our web site which gives us information to better serve our clients as well as knowledge of any suspicious activity. We value our customers and respect your privacy. You can enjoy this web site and make your purchases with confidence that you are in a safe online environment.

We DO NOT sell information to any outside party for marketing or any other reason. All information is considered private. Many business make a good side business selling the contact information from their visitors, we do not participate in that practice. Some information may be shared with our distributors only to help process your order. If you create a Customer Account on our web site, only your shipping and billing address are kept on file. No credit card information is kept on file. 

We may use your information to contact you by email to inform you of any special offers or promotions from SpookyHaunting.com or to send our Newsletters. If you would like to be removed from our mailing list, just email us with "remove" typed as the subject line. We use return email addresses to reply to the email that we receive.


SHIPPING INFORMATION - ( Return to top )


a) SHIPPING METHODS - ( Return to top )

Our orders are shipped via UPS GROUND unless otherwise specified. You will need to ask for a quote if you want your package(s) shipped through the following options:

- UPS 3 DAY SELECT 

- UPS 2nd DAY AIR 

- UPS NEXT DAY AIR 

- US MAIL-PRIORITY for APO, FPO, Military addresses 

We only ship to the United States and Canada. We are sorry, but we no longer accept orders for International or Overseas Locations. Due to a large amount of fraudulent activity, to the incredibly high cost of shipping merchandise to an address overseas, Customs and tracking problems, we have decided to cancel this service. We apologize for any inconvenience this may be.


b) ORDERS PROCESSING - ( Return to top )

Once payment has cleared our bank, orders are normally PROCESSED within 24-48 hours. 

Occasionally there are delays beyond our control that may prolong the average processing times, (e.g.: severe weather condition delays, seasonal order volume delays, web server delivery delays, etc.) If a longer than expected delay is anticipated, we will attempt to advise you of this condition. After the order processing time, shipping times will be based on the delivery option you selected. 

Military addresses (APO/FPO)

Between the months of November and August, we will accept orders shipping to APO/FPO Military addresses. They will ship via the US Postal Service Priority Mail at ground rates unless the package is oversized or overweight. 
During September & October, we are unable to ship directly to APO/FPO Military Addresses as delivery by Halloween is not guaranteed. If you would still like to place an order and live in Canada, Alaska or Hawaii, please enter your correct billing address, have it shipped to a friend or family member in the states, and have them forward the package to you. 

SPOOKYHAUNTING.COM IS NOT RESPONSIBLE FOR LOST OR STOLEN ORDERS SHIPPING TO APO/FPO addresses. For safest shipping, please provide a PHYSICAL STREET ADDRESS if possible.


c) DELIVERY TIME - ( Return to top )

All IN STOCK items usually SHIP within 24-48 hours once the order has been processed. 

If any items are OUT OF STOCK causing an extended ship time, the customer will be notified once the order is processed. If we do not receive other instructions, we will maintain the item on backorder and ship it when it is available. 

Delivery time may also vary depending on whether the merchandise must be custom made "Special Order", and the time of season. Most animated props and all oversized items are shipped to customers via Truck Freight and this may also extend delivery times.

Please, make note; SPECIAL ORDER items can take up to 4-8 weeks, especially since many items must be hand made and take a specific amount of time to produce. Please, email us for more detail for a specific item.

Therefore, it is advised that you send in your order as soon as possible to avoid the seasonal "rush". The Halloween Season comes up fast, so please get your orders in early!


d) TRACKING YOUR ORDER - ( Return to top )

The day your package is shipped, your tracking number will be emailed to you. A direct link to the UPS web site is included in this email. By clicking the link you may obtain the UPS tracking information for your order. All you will need is your order number for UPS Tracking to track your shipment and this can be found within this email. *(Tracking will not be available for non-UPS deliveries).
Please note: Tracking will be available only after UPS performs their initial scan. Therefore tracking may not be available until the following business day after the order is placed.


e) SHIPPING COSTS - ( Return to top )

Shipping varies based on weight and dimensions, where you live, and how fast you need your order. When using the on-line shopping cart to order, it will give you at Checkout process the cost of your shipping and handling charges. 

PLEASE NOTE: There are no hiding fees in our shipping costs as we don’t use them to make a profit. Some are using a CALCULATOR to give you the shipping charges but it doesn’t guaranty you will pay for the real shipping costs. These calculators are easy to trick. It’s easy to sell cheaper when you hide profits in the shipping and handling charges. 

All orders are subject to a $5.50 Handling fee. This fee is charged by our suppliers and we make no profits on it. This fee is automatically applied to Shipping & Handling in the checkout process.

All shipping and handling charges are for customers residing in the USA only! Customers residing in Canada, Alaska and Hawaii need to ask for a quote before ordering.

EXCEPTIONS
Shipping rates do not apply to orders with:
1. OVERSIZE/OVERWEIGHT Items that need CRATING / SPECIAL PACKAGING
2. Orders shipping to APO/FPO addresses
3. Canadian shipments (Exclude fees related to Customs, such as taxes, and brokerage fees)

NOTE: From time to time it may be necessary to ship from more than one of our three locations based on in-stock inventory. We will make every effort to ship your complete order from one location; otherwise a split-ship may be necessary at OUR EXPENSE. 

Oversize or Overweight Items:
Items that are OVERSIZE OR OVERWEIGHT will be subject to additional charges and these charges may vary greatly based on the actual order and these factors:
1. Shipping destination and point of origin.
2. Dimensions and Weight of the oversize shipment.
3. Certain logistics involved with the shipment such as; residential address vs. commercial address, loading dock facilities, number of steps, etc.
4. Transport method and speed required (UPS, Common Carrier Truck, etc.)

Oversized items or extremely heavy items must be shipped ground so be sure to order early. If you select 2-day or Overnight on an oversized order, your order will most likely be shipped ground automatically.

All purchases must be paid in USD


f) CANADIAN ORDERS - ( Return to top )

Charges for your order include merchandise and shipping & handling only. You will also be responsible for any taxes/duties levied by your country and for customs brokerage if necessary. These charges are your responsibility and must be paid upon delivery. If the Canadian Customs department releases your package to you and charges the duty to SpookyHaunting.com, we will charge you back.

Please note that Canadian delivery times can only be guaranteed pending normal customs clearance. 

If you are unsure about the types or amount of fees you may be expected to pay, we urge you to contact your local customs office. Please do not contact us with these questions. We do not keep customs information for individual countries! It is your responsibility to ensure that the items you ordered are not prohibited for entry into your country.

If your shipment is returned unclaimed or for refusal to pay customs, it will be handled under our normal return policy. Shipping will not be refunded. We must include an accurate invoice of items for customs. Requests to do otherwise will be ignored.

APO/FPO addresses must also include a customs form. We can only ship to APO/FPO addresses through the US Postal service. The delivery time is NOT guaranteed. If you have an APO/FPO address and need a guaranteed delivery time, you must provide us with STREET address to which UPS can deliver and choose the International Express shipping option. In this case, your shipping address will be to the country where you are stationed, NOT USA.!


PAYMENT OPTIONS - ( Return to top )


a) CREDIT CARDS - ( Return to top )

Ordering from SpookyHaunting.com is quick and easy. We accept Visa, MasterCard, American Express and Discover through our online checkout using PayPal. 

Sorry, we do not accept major credit cards through the mail, Fax or by phone at this time.

PAYPAL
Paypal payments may be made through our shopping cart system. Just provide the pertinent information when prompted to do so. Paypal uses proprietary technology to ensure your transactions are safe. Please note that you don’t have to sign in for a Paypal account to use Paypal services. However, if you do not have a Paypal account and would like to sign up for one, visit www.Paypal.com 

Be aware, however, that PayPal payments can take between 2-3 business days to clear our bank before your order can be processed. Merchandise will not be shipped out until such time as your payment has cleared our bank. 


b) CHECKS & MONEY ORDERS - ( Return to top )

If you wish to pay by check or Money Order, please add the items you wish to purchase to your shopping cart, print your cart page, provide us with your shipping information (including phone number and email address if available) and mail it along with your money order to:

Please note that orders paid via personal check may take an additional 5 to 10 working days for the check to clear before your order is processed. Money orders will clear within one (1) business day. Customers should be aware that we will not place your order until funds have officially cleared our bank.



OUR ADDRESS:

SpookyHaunting
151 rue Heritage
Quebec, QC
G2M 1G5
Canada


c) DOWNLOADABLE ITEMS - ( Return to top )

For downloadable items such as ebooks, you will receive from us a payment confirmation via email which will allow you to download the item. 


d) BUYER PROTECTION POLICY - ( Return to top )

Please be aware that should you pay by way of credit cards through PayPal we will not send merchandise to any other address other than the one that you have on file with the credit cards companies or with those services. Sorry, no exceptions! This is mainly for the protection of our customers as well as ours to prevent mail order fraud or unauthorized use of your PayPal account. 

Sorry, but C.O.D.’s or Purchase Orders will not be accepted through our service. Also, we do not ship to P.O. Boxes. 

NOTE: All purchases must be paid in USD

Should you have questions regarding your order, please contact us at our email address of: 


PRICES - ( Return to top )


All pricing on our web site is kept current and up to date, but please note that pricing and shipping charges are subject to change without prior notice. We reserve the right to correct any errors that may occur. If there is ever an increase in price or shipping on an item, you will be contacted prior to shipment to confirm the price change.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, SpookyHaunting.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. SpookyHaunting.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, SpookyHaunting.com shall immediately issue a credit to your credit card account through PayPal in the amount of the charge. 


STOCK AVAILABILITY - ( Return to top )


We can make no guarantees against availability of merchandise. If you have made a purchase with a "low stock" item and the item is found not to be available anymore, you will be notified of the order cancellation and we will issue a charge credit to the charge card of record for the cost of the not available item(s). 


BACK ORDERS - ( Return to top )


If any items are OUT OF STOCK causing an extended ship time, the customer will be notified once the order is processed. If we do not receive other instructions, we will maintain the item on backorder and ship it when it is available.

PLEASE NOTE that should you decide to pay by way of certified check, personal check or money order, should we discover that certain merchandise is out of stock, we will issue a refund check for the balance due after payment has cleared our bank.

Please allow 1 to 3 days for us to respond to your email message due to the high volume of emails we get.

Once again, thank you for shopping to SpookyHaunting.com and we look forward to the opportunity of serving you.